Keep your ERP fast, safe and useful
Monitoring, backups, upgrades, fixes and steady improvements for ERPNext and Odoo — under one accountable local agreement.
ERP support covers four separate things, and quotations often blur them: fixing faults, keeping the system patched and backed up, making changes as the business changes, and training new staff. An agreement worth having states response times, names who is accountable, and confirms that your data and your customisations remain yours and exportable. Support priced only as a percentage of licence tells you nothing about what you get.
An ERP is critical infrastructure: when it slows or breaks, the whole company feels it. Haya's support agreements keep your ERPNext or Odoo healthy — proactive monitoring, verified daily backups, security patching, and version upgrades tested on a staging copy before they touch production.
Support also means answers: a WhatsApp line for your key users, fixes with agreed response times, and a monthly improvement slot to refine reports, add fields or streamline a workflow that annoys your team.
We support systems we built and systems we didn't. If your current ERP partner has gone quiet, we can audit the installation and take over cleanly.
Frequently asked questions
Can you take over an ERP another company implemented?
Yes — we audit the setup, document it, stabilise urgent issues and then support it under our agreement.
Where is our data hosted?
Wherever suits you: your existing server, a cloud VPS we manage, or on-premise. Backups are verified and restorable.
What response times do you offer?
Critical issues are acknowledged within the hour during business days; timelines for each severity are written into the agreement.
Talk to us today.
Call or WhatsApp +974 7406 2452 — we reply within one business day.
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